FAQs

Frequently Asked Questions

1) What are the differences between the ActiveLife, StrideFlex, and StrideFlex Elite treadmills?

ActiveLife: Compact, lightweight, and sleek. Ideal for walking routines in home offices or if you have limited space.

  • Walking surface: 35.5 cm wide
  • Max user weight: 120 kg
  • Max speed: 6 km/h

StrideFlex: Slightly larger with a wider and longer walking belt for added comfort and stability. Ideal for light jogging.

  • Walking surface: 42.5 cm wide
  • Max user weight: 135 kg
  • Max speed: 6 km/h

StrideFlex Elite: Our most advanced model. Includes a foldable rail, emergency stop clip, and supports up to 12 km/h when the rail is upright.

  • Walking surface: 42.5 cm wide
  • Max user weight: 135 kg
  • Max speed: 12 km/h with rail raised
2) Which treadmill is best for jogging?

The StrideFlex offers extra stability for light jogging due to its wider belt. If you are looking for more intensity, the StrideFlex Elite goes up to 12 km/h when the rail is raised.

3) Do the treadmills come with a rail?

Only the StrideFlex Elite includes a foldable rail and emergency stop clip. The StrideFlex and ActiveLife are designed for use without a rail, particularly suitable for under a desk.

4) Can I jog or run on these treadmills?
  • ActiveLife and StrideFlex: Suitable for walking and light jogging, max speed 6 km/h
  • StrideFlex Elite: Suitable for walking and full jogging, max speed 12 km/h when the rail is raised
5) What is the maximum weight capacity?
  • ActiveLife: 120 kg
  • StrideFlex and StrideFlex Elite: 135 kg
6) Do the treadmills fold up or store easily?

Yes. All models are slim and lightweight, making them easy to slide under a bed, couch, or desk when not in use.

7) Is maintenance required?

Yes. All walking pads require lubrication every 2 months with light use or 100 km, whichever comes first. If you are using your treadmill every day for longer periods, it is recommended to lubricate every three weeks. This prevents motor damage and friction buildup.

8) Is there a warranty?

Yes, every treadmill includes a 12 month warranty covering manufacturer defects. Damage caused by a lack of lubrication or misuse is not covered.

9) How fast is delivery?

We offer standard 2 to 3 day delivery across Ireland via DPD. Orders placed before 12 pm usually ship the same day.

10) How do I contact support?

Email us at hello@the925fit.com, we are happy to help with setup, troubleshooting, or anything else.